Shipping policy

Nutrio delivers premium nuts, dried fruits, fox nuts, snack mixes and gifting products across Australia.

We take care to pack every order securely so it arrives in good condition and ready to enjoy or gift.

Order processing

Orders are generally processed on business days.

Processing times may vary depending on:

  • product availability;
  • the size of the order;
  • seasonal demand;
  • gifting or hamper preparation requirements; and
  • whether the order includes customised or personalised items.

During busy festive periods or promotional events, processing times may be longer than usual.

For large corporate, wedding, event or customised gifting orders, lead times will generally be confirmed separately before production begins.

Delivery areas

We currently deliver within Australia.

Available delivery methods, estimated delivery timeframes and shipping charges will be displayed at checkout where applicable.

Delivery availability may vary for certain regional or remote areas.

Delivery timeframes

Delivery timeframes provided at checkout are estimates only.

Actual delivery times may be affected by courier delays, weather, public holidays, peak seasonal periods, transport disruptions or other circumstances outside Nutrio’s reasonable control.

We recommend placing festive, event and gifting orders as early as possible where delivery is required by a particular date.

Shipping charges

Shipping charges are calculated based on factors such as your delivery location, parcel size, order value and delivery method.

Any applicable delivery fee will be shown before you complete your purchase.

Nutrio may occasionally offer complimentary shipping or shipping promotions. Any minimum-spend or other conditions applying to those offers will be displayed with the promotion.

Delivery details

Please ensure that the recipient’s name, delivery address, postcode, phone number and other delivery information are correct before completing your order.

Nutrio is not responsible for delays caused by incomplete or incorrect delivery information supplied by the customer.

If you notice an error after placing an order, please contact us as soon as possible. We will try to assist, but changes cannot always be made once an order has been processed or dispatched.

Tracking

Where tracking is available, tracking details will generally be provided once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch notification.

Authority to leave

Where a courier offers authority-to-leave or unattended delivery, the parcel may be left at the nominated address in accordance with the courier’s delivery procedures.

If you choose an unattended delivery option, please consider security, heat, weather and other environmental conditions, particularly because Nutrio products include food items.

Gift deliveries

If your order is being sent as a gift, please double-check the recipient’s delivery details before placing your order.

Where available, you may also provide a gift message or other gifting information during checkout or as arranged with our team.

Large, corporate and event orders

Large gifting, corporate, wedding and event deliveries may require specialised delivery arrangements.

Freight, courier, local delivery or multiple-destination charges may be quoted separately depending on the requirements of the order.

Damaged parcels

If your order arrives damaged, please contact us as soon as reasonably possible and provide:

your order number, a brief description of the issue, and photographs of the outer packaging and affected products where possible.

We will assess the issue and work with you to provide an appropriate resolution.

Lost or missing deliveries

If tracking indicates that your parcel has been delivered but you have not received it, please first check around the delivery location and with other members of the household, reception or neighbouring properties where appropriate.

If you still cannot locate the parcel, please contact us and we will assist with the courier investigation where possible.

Australian Consumer Law

Nothing in this Shipping Policy limits or excludes any rights or remedies available to you under the Australian Consumer Law.

Contact us

For shipping or delivery enquiries, please contact:

Nutrio Pty Ltd
Email: info@nutrio.com.au
Australia