Terms of service
These Terms & Conditions govern your use of the Nutrio website and any purchases made through our online store.
By accessing, browsing or placing an order through this website, you agree to these Terms & Conditions. If you do not agree with them, please discontinue use of the website.
Nutrio may update these Terms & Conditions from time to time. Any changes will take effect once published on our website.
Purpose of the website
Our website is designed to help you discover and purchase Nutrio products, including our flavoured nuts, dried fruits, fox nuts, snack mixes, gifting collections and other products that may be introduced from time to time.
The website may also be used to learn more about Nutrio, place and track orders, submit gifting enquiries and contact our team.
Website use
All content appearing on this website, including photographs, product images, packaging designs, graphics, logos, copy, illustrations and other brand material, belongs to or is licensed to Nutrio Pty Ltd.
Content may not be copied, reproduced, distributed, altered or used for commercial purposes without our prior written permission.
You must not use the website in a manner that interferes with its security, functionality or availability, or attempt to gain unauthorised access to any part of the website.
Product information
We take reasonable care to ensure that product descriptions, photographs, ingredients, pricing and other information displayed on our website are accurate.
However, because some of our products and gifting arrangements may involve natural ingredients, handcrafted presentation or seasonal packaging, slight variations in colour, appearance or presentation may occur.
Please always review the ingredient and allergen information provided with the product before consumption.
Orders
All orders are subject to availability and acceptance by Nutrio.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- incorrect pricing or product information has been displayed;
- we are unable to deliver to the supplied address;
- payment cannot be verified; or
- we reasonably suspect fraudulent or unauthorised activity.
If payment has already been received for an order we are unable to fulfil, the applicable amount will be refunded.
Pricing
All prices displayed on our website are in Australian dollars (AUD) unless stated otherwise.
Prices may be changed from time to time without notice. The price applicable to your order will be the price displayed when your order is placed, except where there has been an obvious pricing or technical error.
Delivery charges, where applicable, will be displayed at checkout.
Gifting & customised orders
Nutrio offers gifting for a variety of occasions, including celebrations, festive gifting, weddings, events and corporate gifting.
Customised or personalised orders may be subject to additional requirements such as minimum order quantities, deposits, design approvals and longer lead times.
Once production or personalisation of a customised order has commenced, the order may not be eligible for cancellation due to change of mind.
Any special terms agreed with you in writing for a customised or bulk order will also form part of the agreement for that order.
Food products
Many Nutrio products are food products and should be stored and consumed in accordance with the storage instructions, best-before information and other guidance shown on the packaging.
Once opened, products should be stored appropriately to maintain freshness and quality.
Customers are responsible for reviewing ingredient and allergen information before consumption.
Shipping & delivery
Orders are delivered in accordance with our Shipping Policy.
Delivery dates and timeframes provided by Nutrio or a delivery provider are estimates and may occasionally be affected by circumstances outside our reasonable control.
Please make sure that all delivery details supplied when ordering are complete and accurate.
Returns, refunds & cancellations
Because Nutrio sells food products, we generally cannot accept returns for change of mind once products have been dispatched.
However, if an item you receive is damaged, faulty, incorrect or otherwise does not meet applicable consumer guarantees, please contact us so we can assist.
Nothing in these Terms & Conditions is intended to exclude or limit any rights you may have under the Australian Consumer Law.
Please see our Refund Policy for further details.
Promotions & offers
From time to time Nutrio may offer promotional codes, discounts, complimentary shipping or other special offers.
Additional conditions may apply to a promotion and will be communicated when the promotion is offered.
Unless otherwise stated, promotions cannot be exchanged for cash or applied retrospectively to completed orders.
Cookies & website technology
Our website may use cookies and similar technologies to operate the store, remember preferences, improve the shopping experience, understand website usage and support marketing activities.
Further information about how we handle information is available in our Privacy Policy.
Third-party services
Our website may use or link to third-party services, including Shopify, payment providers, delivery providers and social media platforms.
Nutrio is not responsible for the content, privacy practices or operation of external websites that we do not control.
Liability
We take reasonable care in operating our website and supplying our products.
To the maximum extent permitted by law, Nutrio is not responsible for indirect or consequential loss caused by use of the website or circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law.
Contact us
If you have questions about these Terms & Conditions, an order or any Nutrio product, please contact us:
Nutrio Pty Ltd
Email: info@nutrio.com.au
Australia
